Refund policy

 

RETURNS POLICY

At jae we understand that sometimes things don’t go as planned — so we’ve made our returns process simple and transparent.

Return Window: You’ve got 30 days from when your order arrives to start a return.

Refunds: We’re happy to offer refunds on full-priced items that meet our return conditions. Once we receive and inspect your return, you’ll receive an email confirmation of your refund or exchange.
Refunds are processed to your original payment method within 3–5 business days of approval.

Store Credits: If you shopped during a sale, we’ll provide a store credit for your return.

What Can’t Be Returned: Please keep in mind that items from our permanent sale page are final sale, so they can’t be returned.

How to Return: Just make sure your items are unworn, unwashed, and in their original condition with the tags still attached. Don’t forget to include your proof of purchase, like your order number or invoice. If your return doesn’t meet these guidelines, we’ll reach out to you to arrange sending the item back.

Important Note: We can only accept items that are in their original condition. If we receive a return that has makeup stains, signs of wear, or is missing tags, we won’t be able to process it. In that case, you’ll need to cover the shipping cost to have the item returned to you. To avoid any hiccups, please double-check your items before sending them back.